At 92go, your personal information is handled with care. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the choices you have over your own information. We keep things straightforward so you always know where you stand.
92go only collects information that is genuinely needed to run your account and process your PKR transactions. We do not sell your data to third parties and we do not share it beyond what is necessary to operate the platform.
Six core principles that guide how we handle your personal information on the 92go platform.
We only collect the information that is actually needed – registration details, payment data, and usage information necessary to run your account and process PKR deposits and withdrawals securely.
Your personal information is never sold to advertisers, data brokers, or any other commercial third parties. What you share with 92go stays with 92go, shared only as strictly needed to process your transactions.
All data transmitted between your device and the 92go platform is protected by encryption. This applies to login, account management, deposits via JazzCash or Easypaisa, and withdrawal requests.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We respond to all data-related requests promptly and in plain English.
92go uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used. You can manage cookie preferences through your browser settings at any time.
We do not keep your personal data indefinitely. Retention periods are set based on operational and legal necessity. When data is no longer required, it is deleted or anonymised securely.
This Privacy Policy applies to all players and visitors who access or use the 92go platform, whether through the website at 92go.vu or through the 92go mobile app. It describes how 92go collects, stores, uses, and protects personal information, and explains the rights you have in relation to your data.
92go is committed to handling personal data responsibly and transparently. We believe that Pakistan players deserve a clear explanation of exactly how their information is used – not buried in legal language, but written in plain terms they can actually understand and act on.
By creating an account or using any part of the 92go platform, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree with this policy, please do not use the platform.
This policy should be read alongside our Terms and Conditions, which govern the overall rules of using 92go.
92go collects personal data through several points of interaction with the platform. The categories of information we collect include:
When you create a 92go account, we collect your full name, date of birth, email address, phone number, and the login credentials you set up. This information is required to open and manage your account.
To comply with our internal verification requirements and to process withdrawals, we may request a copy of a government-issued identity document such as a Pakistan CNIC, passport, or driving licence. We may also request proof of address and proof of the payment method used.
We record all deposits, withdrawals, bets, game play activity, and bonus transactions within your account. This includes the PKR amounts involved, the payment methods used (such as JazzCash, Easypaisa, Raast, or bank transfer), timestamps, and transaction reference numbers.
When you access 92go, we automatically collect certain technical information including your IP address, device type, operating system, browser type, and session data. This helps us keep your account secure and improve the platform experience.
If you contact our support team via live chat or email, we retain records of those communications to help resolve your query and improve our service quality.
We use cookies and similar technologies to maintain your session, remember preferences, and understand how players navigate the platform. Full details are in the Cookies section below.
92go does not collect your full bank account numbers, card CVV codes, or JazzCash/Easypaisa PINs. Payment authentication happens directly through the respective payment provider's own secure interface – we only receive confirmation that a transaction was completed.
The personal data we collect is used exclusively for the purposes listed below. We do not use your data for purposes beyond these without first obtaining your consent or having another lawful basis to do so.
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 92go account, verifying your identity, and managing your profile settings. |
| Payment Processing | Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. |
| Platform Operation | Enabling you to access games, place sports bets on cricket, PSL, football, and esports, and use all platform features. |
| Security & Fraud Prevention | Detecting and preventing unauthorised access, bonus abuse, money laundering, and other prohibited activities. |
| Customer Support | Responding to your queries, resolving disputes, and providing assistance through live chat and email. |
| Responsible Gaming | Monitoring play patterns to identify potential problem gaming behaviour and applying self-exclusion or limit tools where requested. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve the 92go website and app experience for Pakistan players. |
| Communications | Sending account-related notifications, promotional offers (where you have opted in), and important policy updates. |
92go processes your personal data on the following legal bases depending on the specific purpose:
92go does not sell, rent, or trade your personal data with any third party for commercial purposes. We share your information only in the following limited circumstances:
When you make a PKR deposit or request a withdrawal, necessary transaction details are shared with the relevant payment provider – such as JazzCash, Easypaisa, or your bank – solely for the purpose of processing that transaction. These providers have their own privacy policies governing how they handle the data they receive.
When you play games hosted by third-party providers on the 92go platform, a session token and minimal technical data may be passed to that provider to facilitate gameplay. Personal identifying information is not shared with game providers beyond what is technically necessary.
92go works with trusted technical service providers for hosting, security, analytics, and customer support tooling. These partners process data strictly under instructions from 92go and are not permitted to use your data for their own purposes.
We may disclose personal data if required to do so by a valid legal process or to protect the rights, safety, or property of 92go or its users. We will always endeavour to notify you of such requests where we are legally permitted to do so.
92go will never share your personal data with advertisers, data brokers, social media platforms, or any organisation for marketing or profiling purposes without your explicit prior consent.
All financial transactions on 92go are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets as displayed in your account.
When you initiate a deposit or withdrawal, 92go records the transaction reference, PKR amount, payment method used, timestamp, and outcome. This financial transaction data is retained as part of your account history and for internal record-keeping purposes.
Payment authentication – entering your JazzCash PIN, Easypaisa MPIN, or card details – takes place entirely within the respective payment provider's secure environment. 92go does not have access to these authentication credentials at any point.
For withdrawals, we may need to verify that the receiving payment account belongs to you before releasing funds. This is a standard financial security check and is done to protect Pakistan players from unauthorised withdrawals from their 92go balance.
Your PKR balance within 92go is associated exclusively with your verified account. Withdrawals are only processed to payment methods registered in your own name, adding an extra layer of security to your funds.
92go uses cookies and similar browser-based technologies to provide a better experience on the platform. Here is a breakdown of the types of cookies we use and why:
These cookies are required for the platform to function. They maintain your login session, keep your account secure during your visit, and ensure that the platform operates correctly. These cannot be disabled without affecting your ability to use 92go.
These remember your settings and preferences such as your chosen language, display settings, or last game played. They make your return visits to 92go more convenient by restoring these preferences automatically.
We use anonymised analytics data to understand how players navigate the 92go platform – which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and does not identify individual players. It helps us improve the platform experience for all Pakistan users.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 92go platform, including staying logged in between pages.
92go does not use third-party advertising cookies or allow external advertisers to place tracking pixels on the platform. Your browsing activity on 92go is not shared with ad networks.
92go retains personal data only for as long as is necessary for the purpose it was collected, or as required by internal policy. The general retention framework is as follows:
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Protecting your personal data is a priority at 92go. We implement a range of technical and operational security measures to safeguard the information held on the platform:
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a strong, unique password for your 92go account and to enable any available account security features.
If you ever suspect that your 92go account has been accessed without your permission, contact our support team immediately. We will secure your account and investigate the incident without delay.
As a 92go player in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team directly.
You can request a copy of the personal data 92go holds about you at any time. We will provide this in a clear, readable format.
If any of your personal data held by 92go is inaccurate or out of date, you have the right to request that it be corrected.
You may request deletion of your personal data. This is subject to any retention obligations that require us to hold certain records.
In certain circumstances you can request that we limit how your personal data is used while a concern or dispute is being resolved.
You can request your personal data in a structured, commonly used format so that you can transfer it if you choose to do so.
Where you have given consent for marketing communications, you can withdraw that consent at any time with no effect on your account.
To exercise any of these rights, contact the 92go support team through live chat or email. We aim to respond to all data rights requests within a reasonable timeframe and will always acknowledge your request promptly.
92go is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 or over, and we carry out age verification checks as part of our account management process.
If we discover that personal data has been collected from a person under 18, that account will be closed immediately and all associated data deleted promptly, with deposits returned to the original payment source where verifiable.
Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gaming and gambling platforms. If you believe a minor has created an account on 92go, please contact our support team immediately so we can investigate and act without delay.
92go may update this Privacy Policy from time to time to reflect changes in how we operate or as needed to keep information accurate and complete. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that materially affect how your data is processed, we will make reasonable efforts to notify registered players directly – for example through an in-platform notification or email to your registered address.
Your continued use of 92go after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically, particularly before making deposits or providing additional personal information.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 92go is handling your personal information, our support team is available around the clock.
Reach the 92go team by email at [email protected] or through the live chat feature available directly in the platform and the 92go app. Please mark your message as a privacy enquiry so it reaches the right team member quickly. We respond to all privacy-related requests in plain, clear English.
For questions about our responsible gaming tools, account limits, and self-exclusion options, please visit our Responsible Gaming page. For general platform questions, the FAQ page covers the most common queries from Pakistan players.
Your privacy is protected. Your PKR funds are secure. Deposit via JazzCash or Easypaisa, bet on PSL and cricket, and enjoy 500+ casino games knowing your data is in safe hands.